LEGAL & PRIVACY
Treating Customers Fairly Policy
Last Updated: September 2026
Our commitment to fair, transparent and professional commercial introduction services for UK corporate clients.
1. Our Commitment
Ironstone Commercial Finance Ltd is an independent B2B commercial introducer and business management consultancy. We are not a direct lender, financial adviser or FCA-regulated credit broker, and we do not make lending decisions or guarantee funding approval. Within that role, we are committed to treating every client fairly, transparently and professionally throughout the introduction process.
2. What This Means in Practice
Clarity about our role: we are clear from the outset that we act as an introducer only. We do not provide financial advice, assess affordability or recommend one funding option over another — decisions on whether to proceed rest entirely with the client.
Accurate representation: we do not misrepresent likelihood of approval, timelines or facility terms. Submitting an inquiry requests introduction services only and does not constitute an offer of credit, in line with our published Terms of Use.
No upfront fees, transparent commission: we do not charge clients upfront fees. Where we receive commission or a referral fee from a lender or partner upon successful completion or drawdown, this does not affect the accuracy or fairness of the options we relay.
No pressure: clients are free to decline, seek independent advice or take the time needed to decide. Accessible complaints handling: clients may raise a complaint by emailing khushi@ironstonecf.co.uk. We will acknowledge complaints promptly and work to resolve them fairly; complaints concerning a lender or partner will be directed to that party’s own process.
3. Restricted Scope
Our services are restricted to corporate entities (UK Limited Companies and LLPs), as set out in our Terms of Use. This policy applies to our dealings with those corporate clients and their authorised representatives.
4. Review
This policy is reviewed periodically to ensure it continues to reflect how Ironstone operates and treats its clients fairly.